Terms of Service

Version 4 · 2 Sep 2026

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the software platform dunDesk, available at dundesk.com (the "Service"), operated by SC Simplix QWERTY SRL, a company registered in Romania under trade registry number J10/25/2017, fiscal identification code (CUI) 36902772, with its registered office at Str. Scolii 64A, Plesesti, com. Berca, jud. Buzau, Romania (the "Company", "we", "us").

By creating an account, accessing, or using the Service in any way, you ("User", "you") confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use the Service.

If you use the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.

2. Beta Status of the Service

The Service is provided as a BETA version. This means that the Service is still under active development and testing. By using the Service, you expressly acknowledge and accept that:

  • the Service may contain errors, defects, or malfunctions and may not operate continuously or without interruption;

  • features and functionality may be added, modified, or removed at any time, without prior notice;

  • there is an inherent risk of partial or total loss of data entered into or generated within the Service; you are responsible for keeping independent backup copies of any important data;

  • performance, security, and stability may not correspond to the standards of a final (production) release;

  • the beta period may be terminated, suspended, or restricted at any time, and access to the Service may be withdrawn without prior notice;

  • the Service is provided for evaluation and testing purposes; any use for critical business operations is at your own risk.

Upon termination of the beta period, we may, at our discretion: (a) release a final commercial version of the Service under new terms, (b) discontinue the Service entirely, or (c) continue the beta program. Participation in the beta does not guarantee access to any final version or any specific commercial conditions.

3. Eligibility and Account Registration

To use the Service you must be at least 18 years old and have the legal capacity to enter into a binding contract. When registering an account, you agree to:

  • provide accurate, complete, and up-to-date information and to keep it updated;

  • maintain the confidentiality of your credentials (username, password, access tokens) and not share them with third parties;

  • notify us immediately, through the ticketing (support) system available within the Service, of any unauthorized use of your account or any security breach;

  • be fully responsible for all activity carried out through your account.

We reserve the right to refuse registration, or to suspend or terminate accounts, at our sole discretion, particularly in cases of violation of these Terms.

4. License and Right of Use

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service, solely during the beta period and solely for its intended purpose.

This license does not grant you any right to: (a) copy, modify, adapt, translate, or create derivative works of the Service; (b) reverse engineer, decompile, or disassemble the Service, except to the extent expressly permitted by mandatory law; (c) sell, rent, lease, sublicense, or otherwise commercially exploit the Service; (d) remove or alter any proprietary notices or marks.

5. Acceptable Use

You agree not to use the Service to:

  • violate any applicable law or regulation, or the rights of any third party;

  • upload, store, or transmit content that is illegal, defamatory, obscene, threatening, harassing, or that infringes intellectual property rights or privacy rights;

  • transmit viruses, malware, or any other harmful code;

  • attempt to gain unauthorized access to the Service, other users' accounts, or the systems and networks connected to the Service;

  • interfere with or disrupt the operation of the Service, including through denial-of-service attacks, excessive automated requests, scraping, or load testing without our prior written consent;

  • use the Service to develop a competing product or service, or to systematically extract data or functionality;

  • impersonate any person or entity, or misrepresent your affiliation with any person or entity.

We reserve the right to investigate any suspected violation and to take any measures we consider appropriate, including removing content, suspending or terminating accounts, and reporting to the competent authorities.

6. User Content and Data

You retain all rights over the data, files, and content that you upload, enter, or generate in the Service ("User Content"). You grant the Company a non-exclusive, worldwide, royalty-free license to host, store, process, reproduce, and display User Content strictly to the extent necessary to provide, maintain, secure, and improve the Service.

You are solely responsible for the legality, accuracy, and quality of your User Content and warrant that you hold all rights necessary to use it within the Service.

Given the beta nature of the Service, we do not guarantee the preservation, availability, or integrity of User Content. We strongly recommend that you export and back up your data regularly. Upon termination of the beta or of your account, User Content may be permanently deleted after a reasonable period, unless the law requires otherwise.

7. Feedback

An essential purpose of the beta program is collecting feedback. Any suggestions, ideas, bug reports, improvement proposals, or other observations you provide regarding the Service ("Feedback") may be used by the Company freely, without restriction and without any obligation of compensation, attribution, or confidentiality, including for developing and improving the Service or other products. You assign to the Company, to the maximum extent permitted by law, all rights over such Feedback.

8. Intellectual Property

The Service, including but not limited to source code, object code, architecture, databases, design, interfaces, texts, graphics, logos, and trademarks (including the name dunDesk), is and remains the exclusive property of the Company or its licensors, being protected by intellectual property law. No provision of these Terms shall be construed as a transfer of any intellectual property right to you, other than the limited right of use described in Section 4.

9. Third-Party Services

The Service may integrate with or contain links to services, applications, or content provided by third parties. Such services are governed by the terms and privacy policies of those third parties, and the Company is not responsible for their availability, content, or practices. Your use of third-party services is at your own risk.

10. Fees

During the beta period, access to the Service is provided free of charge, unless expressly agreed otherwise in writing. We reserve the right to introduce paid plans, subscriptions, or usage-based fees for the final version of the Service or for later stages of the beta program. No fees will be charged without your prior express agreement. Free access during the beta does not create any right to free access to any future version of the Service.

11. Availability, Modification, Suspension, and Termination

We do not guarantee any level of availability of the Service during the beta period (no SLA applies). We may, at any time and without liability:

  • modify, restrict, suspend, or discontinue the Service, in whole or in part, temporarily or permanently;

  • perform scheduled or unscheduled maintenance;

  • limit the number of users, storage volumes, or usage levels.

You may stop using the Service and request account deletion at any time, through the ticketing (support) system available within the Service. We may suspend or terminate your access immediately, with or without notice, in case of violation of these Terms or where required by law. Sections which by their nature should survive termination (including Sections 7, 8, 12, 13, 14, and 17) shall so survive.

12. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted, error-free, or secure operation. You use the beta Service entirely at your own risk.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

  • the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with the use of, or inability to use, the Service;

  • the Company's total aggregate liability for any claims arising out of or relating to these Terms or the Service shall not exceed the total amount actually paid by you for the Service in the 12 months preceding the event giving rise to liability or, if no amount was paid, the equivalent of 100 RON.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory law (such as liability for damage caused by intent or gross negligence).

14. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its administrators, employees, and collaborators from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your User Content; (c) your use of the Service in violation of applicable law or the rights of third parties.

15. Personal Data

The processing of personal data in connection with the Service is described in our Privacy Policy (GDPR), available within the Service and at dundesk.com, which forms an integral part of the contractual framework between you and the Company. By using the Service you acknowledge that you have read the Privacy Policy.

16. Changes to These Terms

Given the beta nature of the Service, these Terms may be updated periodically. In case of material changes we will notify you through the Service or by e-mail, and the continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service.

17. Governing Law and Jurisdiction

These Terms are governed by Romanian law. Any dispute arising out of or in connection with these Terms or the Service shall be submitted to the competent courts from the registered office of the Company, unless mandatory legal provisions (including those protecting consumers) provide otherwise. If you are a consumer, you may also use the European Online Dispute Resolution platform (ec.europa.eu/odr) or address the National Authority for Consumer Protection (ANPC).

18. Miscellaneous

  • Entire agreement: These Terms, together with the Privacy Policy, represent the entire agreement between you and the Company regarding the beta Service.

  • Severability: If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

  • Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. The Company may assign these Terms in the context of a reorganization, merger, or transfer of business.

  • No waiver: The failure to exercise any right under these Terms does not constitute a waiver of that right.

  • Language: These Terms are available in Romanian and English. In case of discrepancies, the Romanian version shall prevail for users in Romania.

19. Contact

Communication with the Company regarding the Service is carried out primarily through the ticketing (support) system available within the application, which is the official support and contact channel for the Service.

Company identification details:

  • Company: SC Simplix QWERTY SRL, CUI 36902772, Trade Registry No. J10/25/2017

  • Registered office: Str. Scolii 64A, Plesesti, com. Berca, jud. Buzau, Romania

  • Website: www.simplix.ro

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